Common Delivery Delays & Our Swift Solutions

1. Causes of Delay

Your order can be delayed for a variety of reasons. Here are the most common scenarios:

• Severe Weather Conditions: Storms or extreme weather may prevent carriers from safely delivering your package.
• Holiday Rush: A high volume of holiday orders can lead to temporary delays, causing your order to ship later than expected.
• Stock Unavailability: If a local warehouse is out of stock, your order may be sent from our overseas warehouse. Rest assured, we have multiple warehouses worldwide to minimise any potential delay.

2. How Do I Track My Package?

Once your order is shipped, you will receive an email containing:

• A Tracking Link: Click this link for real-time updates on your package’s location.
• Carrier Details: Know which carrier is handling your delivery.

Didn’t receive a tracking link?

• Check your spam or junk folder—it might have landed there.
• If you still can’t find it, visit the Track Your Order page for assistance or contact us at decrum.cs@gmail.com.

If you spot any issues or discrepancies in your tracking information, let us know immediately. We’re here to help ensure your order reaches you smoothly and on time.

3. What Should I Do If My Package Is Lost in Transit?

If your tracking link indicates that your package is lost in transit or returned to the sender, don’t worry. Here’s what to do:

1. Contact Us: Send us an email at decrum.cs@gmail.com with your order details.
2. Investigation: We’ll coordinate with the carrier to find out what happened.
3. Resolution: If the package is lost or cannot be delivered, we’ll either resend a replacement or issue a refund—whichever you prefer.

4. Updates on Delayed Orders

If your order is delayed for any reason, you’ll receive timely updates from us. Plus, we’ll issue a gift voucher for your next purchase as a token of our appreciation for your patience.

Paid for fast delivery?

We aim for 2-4 day delivery. If we miss this, we'll refund your fast delivery fee.

For more details about returns and delivery adjustments, visit our Return and Exchange page.

5. Frequently Asked Questions

Why hasn’t my order arrived yet?

Unpredictable factors like severe weather or a holiday rush can sometimes slow down deliveries. Rarely do local warehouses run out of stock, and we’ll ship your order from an overseas warehouse to avoid long waits.

My package is lost—what do I do?

If the carrier’s tracking says your package is lost or returned to sender, contact us. We’ll investigate and either send you a replacement or issue a refund—your choice!

What happens if my order is delayed?

If there’s a delay, we’ll keep you updated every step of the way. To make up for the inconvenience, we’ll include a gift voucher with your next order. If you paid for fast delivery and missed our promised time frame, we’ll refund the delivery fee.

6. Need More Help?

Visit our Customer Care page or email us at decrum.cs@gmail.com for any additional questions or concerns. We’re here to ensure your shopping experience is hassle-free!

We hope this guide clarifies any delivery concerns. Thank you for your patience and trust in our service!