Return & Exchange Guide

1. Return Instructions

Initiate a Return: Visit our Return Centre, enter your order reference number or email, and select a reason for the return (e.g., wrong size or colour).
Prepare Your Return: Pack the item securely with all original packaging, tags, and accessories, then ship using a trackable service with return authorisation details for faster processing.
Return Shipping Costs: For UK customers, return shipping costs are not covered. You are responsible for paying the return shipping fees. We recommend using a trackable service to ensure your return arrives safely.

Initiate the Exchange: Request an exchange within 30 days via our Return Centre—select the desired size, colour, or preferences (note: additional costs may apply for pricier items).
Return the Original Item: Follow the guidelines in Section 5 to return the item you want to exchange.
Receive Your New Item: Once we inspect your return, we'll ship a replacement if available or offer alternatives/refund if it's out of stock.

Inspection: Upon arrival, Decrum inspects returns for eligibility (unused, original tags, etc.).
Refund Processing: If approved, refunds are credited to your original payment method.
Timeline: Refunds typically appear within 4–7 working days after receipt.
Partial Refunds: Items with worn or missing parts (not due to Decrum’s error) may receive a partial refund, with deductions communicated.

Enter the Order Reference Number in the designated field (e.g., 12345).
Click on the "Start" button to proceed.
Click on the Arrow next to the item you want to return or exchange.
Select an Option based on your preference:
- Get Credit Note
- Return for Exchange
- Return for Refund
Select the Reason for returning or exchanging your item from the dropdown menu.
Click on the "Return or exchange this item" button to proceed.