Shipping policy
Shipping & Delivery
We are pleased to offer Free Standard Shipping on all orders, with full tracking on every order. We ship via trusted carriers such as DHL, USPS and FedEx.
Orders are dispatched within 1–2 business days.
Standard delivery: 4–6 business days.
Express options: available at checkout.
Tracking information will be sent via email as soon as your order departs our warehouse. You can also monitor your delivery status at any time on our Track Your Order page.
Frequently Asked Questions
After your order is processed, it is dispatched within 1–2 business days, and you will receive an automated email with tracking details the moment it ships.
Standard delivery takes 4–6 business days after dispatch. You can follow your package with the tracking link sent to your email.
Standard shipping is free. If you selected and paid for an express upgrade, that upgrade charge is non-refundable. Return shipping is arranged by the customer at their own cost. Damaged or incorrect items are always fully refunded, shipping included. For more details, see our Refund Policy.
Please contact our customer care team immediately at support@decrum.com. We can only update the address if the order has not yet been processed for shipment.
If your item is already in transit, we recommend reaching out directly to the courier (DHL, USPS or FedEx) with your tracking number to request a delivery reschedule or hold.