Shipping policy
Shipping & Delivery
We are pleased to offer Free Standard Shipping on all orders, with full tracking on every order. We ship via trusted carriers such as DHL and FedEx.
Standard delivery: 2–4 business days, with some deliveries taking up to 4–6 business days depending on location and shipping conditions.
Tracking information will be sent via email as soon as your order departs our warehouse. You can also monitor your delivery status at any time on our Track Your Order page.
Frequently Asked Questions
After your order is processed, you will receive an automated email with tracking details the moment it ships.
Standard delivery takes 2–4 business days, with some deliveries taking up to 4–6 business days depending on location and shipping conditions. You can follow your package with the tracking link sent to your email.
Standard shipping is free. Return shipping is arranged by the customer at their own cost. Damaged or incorrect items are always fully refunded, shipping included. For more details, see our Refund Policy.
Please contact our customer care team immediately at support@decrum.com. We can only update the address if the order has not yet been processed for shipment.
If your item is already in transit, we recommend reaching out directly to the courier (DHL, USPS or FedEx) with your tracking number to request a delivery reschedule or hold.