Frequently Asked Questions

• Is Decrum a US-specific store?

  Yes. Decrum.com is our dedicated US storefront. While we are a global leather specialist with over 50,000 customers worldwide, this site is built specifically for our American customers — with pricing in USD, US sizing support, and shipping routes direct to all 50 states. We have been trusted by leather jacket buyers across the US since 2015. Read our full brand story here.

• Is Decrum leather real or synthetic?

  We use 100% Genuine Grain Leather, specialising in premium Lambskin and Cowhide. We do not sell faux, vegan, or PU leather. Every Decrum jacket is a natural product — breathable, durable, and designed to develop a richer character the more you wear it. If genuine leather matters to you, it matters to us too. See verified reviews from real UK customers on our Customer Reviews page.

• How long does shipping take to my city? Is it free?

  Yes, shipping is free on all UK orders. We deliver via DHL and FedEx with full tracking, with standard delivery in 4–6 business days to all UK addresses including London, Manchester, Birmingham, Edinburgh, Glasgow, and Cardiff. Track your shipment anytime on our Track Your Order page.

• Are there any hidden customs charges or import VAT for UK orders?

  Decrum does not collect UK VAT or import duties at checkout. Depending on the value of your order, HMRC may assess customs duty and import VAT upon entry into the UK. If any charges apply, your carrier (DHL or FedEx) will contact you before or upon delivery. See our full Shipping Policy for more details.

• How do Decrum sizes compare to UK standard sizing?

  Our jackets are designed with a modern, tailored fit. To ensure you get the right size — especially if you plan to layer over a jumper during British winters — we highly recommend checking our Size Guide. We provide exact chest measurements in inches to match UK sizing conventions. For a looser fit, always go one size up. Still unsure? Reach us via our contact page before ordering.

• What is your return policy if the jacket doesn't fit?

  We offer easy returns for all UK customers. If your jacket is not the right fit, initiate your return within 30 days of delivery through our Return & Exchange page. Items must be unworn, unwashed, and have tags attached. We want every UK customer to feel completely confident in their Decrum leather — sizing up or down is no problem at all.

• How do I maintain my leather jacket in the UK climate?

  The UK's damp, rainy climate is manageable for leather with the right routine. Apply a water-repellent leather protector spray when you first receive your jacket — especially important in wetter regions like Scotland, Wales, and the North West of England. If your jacket gets caught in rain, pat it dry gently with a soft cloth and allow it to air-dry naturally away from radiators, which dry out and crack the leather over time. Condition every 6 months to keep the hide supple. In summer, store on a padded hanger in a breathable garment bag — never sealed in plastic. For a full care routine, visit ourLeather Jacket Care Guide.